Through The Mud Clearly

I have a great job. I answer the phone, greet clients, handle a variety of paperwork and other duties as requested. Things are generally pretty quiet. But not today! Today we had an incident. While I can't go into detail, I can tell you there was a lot of yelling going on. At one point it was requested that security call 911!! While the call was being placed; the "gentleman" increased his vocal output, and appeared on the verge of violence, so I stepped into the situation and ordered the guy to move to the other side of the room or be escorted to a different room (away from his source of anger). He said "forget it" and stormed out of the building. A few minutes later he tried to come back in but was denied entrance by myself and the security officer. Soon after that, law enforcement arrived and made their reports etc. Hopefully everything will be resolved for the indivduals involved in this incident. I still think I have a great job!